Results That Make Dealership Operations Predictable
Ensuring consistent execution, clear accountability,
and customer experiences that safeguard your brand.
Guest Care Satisfaction:
96% “Very Satisfied”
When dealerships run with inconsistent coverage and follow-up, customers feel the difference immediately.
Case Study:
Dealer Group in the Northeast
Pinnacle launched and managed Service BDC execution to improve consistency, customer responsiveness, and appointment outcomes without sacrificing show rate.
Answer Rate:
68% → 99%
Outbound Appointments:
+172 incremental appointments/month
Show Rate:
Remained strong with higher appointment volume
Customer Satisfaction:
96% very satisfied
Testimonials
"What Pinnacle provides is nothing short of the future of service department support. They’re saving us money, improving efficiency, and allowing our team to deliver a far better customer experience. Partnering with Pinnacle Intelligence Corporation has been one of the smartest decisions we’ve made."
"In the inherently people and capital-intensive automotive retail sector, where gross margin compression is a constant, Pinnacle Intelligence stands as an indispensable partner. By expertly outsourcing high-turnover, complex, and training-intensive roles, Pinnacle drives critical efficiencies within a business environment often characterized by systemic inefficiencies. They are a trusted and critical partner; if you don't use them, you will be at a strategic disadvantage."
"Since opening our new location every KPI has shot up significantly for Sands Kia and a lot of credit belongs to Pinnacle Intelligence in collaboration with the Sands Team. Every one of these shows a significant spike since September and although I would like to point out the most impressive one, I cannot, because they are ALL significant."
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Where Pinnacle Creates Impact
Consistent execution
Calls answered, follow-up completed, workflows run daily
More appointments without sacrificing quality
Increased outbound appointment volume while maintaining show rate
Better customer experience
96% very satisfied Guest Care survey results
Higher confidence and accountability
Clear performance tracking and visibility into execution
Lower operational burden
Pinnacle owns execution so store leadership can focus on running the business
Ready to see what Pinnacle can do in your operation?
Tell us which operational area you want to improve first—and we’ll show you what Pinnacle would run, how success is measured, and what a pilot rollout looks like.