Results That Make Dealership Operations Predictable
Ensuring consistent execution, clear accountability,
and customer experiences that safeguard your brand.
Key highlights
Measurable Performance. Real Customer Impact.
NPS: 100
Based on 12 submitted responses, partners rated Pinnacle at the highest level of likelihood to recommend.
Guest Care satisfaction: 96% “Very Satisfied”
When dealerships run with inconsistent coverage and follow-up, customers feel the difference immediately.
Case Study: Dealer Group in the Northeast
Pinnacle launched and managed Service BDC execution to improve consistency, customer responsiveness, and appointment outcomes for a dealer group in the Northeast, without sacrificing show rate.
Answer Rate:
68% → 99%
Outbound appointments:
+172 incremental appointments/month
Show rate:
Remained strong with higher appointment volume
Customer satisfaction:
96% very satisfied
Testimonials
Used Vehicle Acquisition
“This has been vital to helping us grow used vehicle volume sourcing on average 10 additional units per month.”
Used Vehicle Acquisition
+$35,000 incremental used vehicle gross.
Used Vehicle Acquisition
“When the customer has been at our store it has given US the opportunity to sell them a vehicle.”
Business Office
“With improved deal processing time we now have better cash management/cash flow.”
Business Office
“We have been able to reduce gross discrepancies via fees not captured or accounted for correctly.”
Business Office
“We are able to better analyze expenses and as our result our schedules now have greater accuracy.”
Wholesale Parts
“Significant improvement quote turn around timing and now quoting 100% of the requests we receive.”
Wholesale Parts
“Our Parts Team is now more efficient and has time to review, discuss and WIN more of the business we quote.”
Wholesale Parts
“We are able to use all OEM Programs to support quotes.”
Wholesale Parts
“Our receivables have been reduced accordingly and accounting has improved significantly.”
Warranty
“We lost our Warranty Administrator and Pinnacle was able to immediately fill the void and has provided greater accuracy and communication.”
Warranty
“Our Service Director is extremely comfortable with the Pinnacle process and accuracy.”
Warranty
“The pre-audit function has allowed us to correct operational issues before any form of OEM Audit and financial penalty.”
Warranty
“Our EOM Warranty receivable has reduced +10%.”
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Where Pinnacle Creates Impact
Ready to see what Pinnacle can do in your operation?
Tell us which operational area you want to improve first—and we’ll show you what Pinnacle would run, how success is measured, and what a pilot rollout looks like.