Sriram Balakrishnan
Senior Vice President, Technology and Country Head
Shift Gears toAuto Retail Reinvention
Turnkey next-gen digital and AI solutions that steer dealerships toward peak performance
Shift Gears toAuto Retail Reinvention
Turnkey next-gen digital and AI solutions that steer dealerships toward peak performance
Driving an Intelligent, Sustainable, and Profitable Future of Auto Retail
With a keen vision to transform the automotive retail space, Pinnacle weaves AI, automation, and cross-skilled talent to streamline operations, enrich customer journeys, and fuel sustainable growth. We’re laser-focused on driving data-led intelligence and scalable practices across dealerships worldwide—empowering them to metamorphose into agile, resilient, and future-ready powerhouses.
Our Command Centers
Our AI-powered global command centers combine skilled talents with industry-first processes and real-time insights to streamline operations, personalize engagement, and accelerate dealership performance.
Dealership Operations
Sales
Aftersales
Business Office
Warranty
Tech Transformation
Conversational AI
Data Extraction
Agentic AI
Digital Marketing
Process Automation
AI-Led CRM
Smart Customer Experience
Responsive Promotion
Rev Up Value Creation and ROI
50% Reduction in Total Operational Costs
Reimagined Processes
Structured Sales Ecosystem
Latest Blogs
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
News & Events
Industry updates, product launches, and moments – explore what’s new at Pinnacle that’s reinvigorating the auto retail world.
Joining Pinnacle’s leadership brass as the Senior Vice President, Technology and Country Head, India – is Sriram Balakrishnan, who brings over 15 years of engineering leadership across some of the world’s most innovative organizations.
Sriram has consistently delivered technology frameworks that support large-scale growth, empower faster decision-making, and strengthen customer-centric digital experiences. His ability to build resilient, high-velocity engineering organizations has positioned him as a trusted leader in complex, high-volume environments. His career spans pivotal roles at Amazon, Walmart, and Nike, where he scaled high-performing engineering teams, architected mission-critical customer platforms, and drove operational excellence across global e-commerce ecosystems.
At Pinnacle, Sriram will lead our product and engineering charter—building AI-powered platforms that elevate dealership performance, unlock operational intelligence, and lay the groundwork for future-ready automotive ecosystems. His leadership will be instrumental as we scale next-generation technology foundations across global markets. ![]()