Leadership Team Driving Dealership Operations Excellence

Pinnacle was created by dealership operators who understand the realities of automotive retail, from rising costs and staffing pressure to the daily execution required to protect customer experience and drive performance.
Our leadership team brings deep, hands-on industry knowledge across dealer operations, OEM strategy, customer experience, and global delivery. The result is a company built to do one thing exceptionally well: deliver predictable execution across the dealership functions that matter most.

Sales & Services BDC (Guest Experience Center)

Parts Wholesale

Warranty Processing

Business Office

Used Vehicle Acquisition

Leadership Philosophies

Built for Real Dealership Operations

Pinnacle leadership is grounded in the day-to-day reality of dealership performance. That means we design solutions that work inside real workflows, with clear ownership, disciplined execution, and measurable outcomes.

Industry Depth Meets Operational Discipline

Our team combines dealership expertise with global operations leadership to deliver consistency at scale. Pinnacle is built to reduce operational burden, improve performance, and protect customer experience through structured execution.

Accountability You Can Measure

We believe results come from clear expectations, coaching, performance management, and continuous improvement. Pinnacle leadership is committed to building a model that delivers predictable execution you can trust.

Vision-driven and Execution-focused

At Pinnacle, leadership doesn’t just set strategy — we embed ourselves in the operational success of our partners. Our leaders combine industry experience with a relentless commitment to consistent execution, measurable outcomes, and continuous improvement.

People-centric, Data-led, Outcome-first

From global talent development to scalable workflows and technology utilization, Pinnacle’s leadership champions a model where people, process, and technology align to drive predictable, high-performing results.

Our Leaders

Inder Dosanjh

Co-founder, Chairman

Inder brings decades of dealership leadership and operational experience to Pinnacle’s mission. His career has been shaped by building and scaling high-performing dealership operations, with a focus on customer experience, disciplined execution, and long-term value creation.

Jag Kapoor

Co-founder, Vice Chairman

Jag is a seasoned entrepreneur and strategic leader with more than 35 years of experience helping organizations grow and evolve. He supports Pinnacle’s long-term vision with a focus on scalable strategy, disciplined execution, and building durable partnerships.

Raj Dhami

Co-founder & Managing Partner

Raj brings executive leadership experience and a strong operational mindset to Pinnacle. His background supports the company’s ability to align strategy with real-world execution, ensuring solutions are practical, measurable, and scalable.

Munish Mahajan

Co-founder, CEO & President

Munish brings over 25 years of global leadership experience in operations, transformation, and customer experience. He leads Pinnacle, focusing on delivering consistent outcomes for partners through a disciplined operating model that combines people, process, and enabling technology.

Kevin Wagstaff

Senior Vice President, Business Development

Kevin brings extensive automotive business development experience and a deep understanding of dealer priorities. He helps Pinnacle build strong partnerships and expand solutions that drive real operational impact.

Hallie Rinderle

Senior Vice President, Customer Success

Hallie leads customer success with a focus on measurable outcomes, performance oversight, and continuous improvement. She ensures Pinnacle partners experience consistent execution and ongoing operational gains over time.

Sriram Balakrishnan

Senior Vice President, Technology & Country Head – India

Sriram provides technology leadership and global delivery expertise. He supports Pinnacle’s operational model by ensuring systems and enablement align to the day-to-day execution needs of dealership partners.

Ryam Ganjehi

Senior Vice President, Operations & Country Head – Philippines

Ryam leads Pinnacle’s operations in the Philippines, bringing deep experience in global service delivery and execution management. He ensures Pinnacle teams deliver consistent performance, quality, and accountability for dealership operations.

Mark LaNeve

Mark is an automotive industry veteran with executive leadership experience spanning key areas of automotive retail and customer experience. His guidance supports Pinnacle’s mission to modernize dealership execution with consistency and accountability.

Eric J. Cunningham

Eric brings decades of automotive leadership across sales, service, marketing, and strategic growth initiatives. His perspective helps Pinnacle stay aligned with the evolving expectations of customers, OEMs, and dealer operators.

Todd Ingersoll

Todd brings a dealer-operator’s lens to Pinnacle’s advisory board. His experience helps ensure Pinnacle’s services remain grounded in the realities of dealership execution and the standards required to deliver measurable results.

Leadership

Leadership Guiding the Future of Dealership Operations

Overview